Refund policy

Initiating a Return: If you need to return an item, please ensure to do so within 30 days of receiving your order. For specific instructions on UK and International Returns, please refer to the relevant sections below:

UK Returns:

• Self-Service Returns for UK Customers: We offer a convenient self-serve returns feature for orders placed within the United Kingdom.
• For an efficient return process, click on the 'Make a Return (UK)' option in the footer menu of our store's front page and follow the simple steps to request a return shipping label.
• Return Condition: Items must be returned in their original condition, including all tags, packaging, and accessories. We reserve the right to deny a refund if the returned items do not meet these criteria.

Returns outside UK:

• For returns outside the UK, kindly send the item back to us using a shipping method of your choice to the following address: 413 West Lake Avenue, Hampton Vale, Peterborough, PE78HQ, United Kingdom.
• Please include the original packing slip with your return. This helps us quickly identify your order and process your return more efficiently.
• We kindly ask our international clients to note that, for returns from outside the United Kingdom, we are unable to provide shipping labels. Therefore, the arrangement and cost of return shipping will need to be managed by the client.

Refund Process: Upon receiving and inspecting the returned items, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase.

Refund Timing: Refund timing may vary depending on your payment method and financial institution. Please allow a reasonable processing period.

Exclusions: Certain items, such as personalized or perishable goods, may not be eligible for returns. Refer to the product description for specific return eligibility details.

Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately at info@2kings.co.uk. We'll arrange for a replacement or refund at no additional cost to you.

Questions and Assistance: For any questions or assistance with the return process, please reach out to our customer support team at info@2kings.co.uk - We're here to ensure your satisfaction.

Please note that 2Kings reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. We encourage our customers to review the policy periodically for any changes.